- Free shipping Australia-wide
- Ships same or next business day
- 30-day Happy Dog Promise
Help centre
How can we help?
Quick answers first. Real people if you need them.
Where is my order?
Every order ships same day or next business day, then 1 to 3 business days to you. Your tracking link is in your dispatch email.
Log in to your account →Returns and the Happy Dog Promise
30 days to love it, or your money back, even if it has been chewed.
How returns work →Warranty claim
Faulty rubber or screw top? We replace it. Send us a couple of photos.
Start a claim →Questions answered
Sizing, pop fillings, cleaning, leaving them alone with it and more.
Read the FAQ →Pop recipes
Dog-safe frozen pop ideas, tested on Ruby and Nala.
Get recipes →Talk to a person
Real people, real replies, within one business day.
Contact us →Still stuck?
Email hello@heyruby.com.au with your order number and we'll reply within one business day, Monday to Friday, 9am to 5pm AEST.