- Free shipping Australia-wide
- Ships same or next business day
- 30-day Happy Dog Promise
Questions, answered
Everything you might want to know about The Ruby.
How does The Ruby work?
It's two toys in one. Freeze a pop in the included silicone mould, drop it into the seat inside, screw the top back on and your dog licks it out through the top hole. Underneath, push kibble or small treats through the flaps for a rolling, treat-dropping game. Meet The Ruby.
What's in the box?
The Ruby and a 4-cavity silicone Pop Mould sized to fit the seat inside the toy perfectly.
What can I freeze in the mould?
Xylitol-free peanut butter and banana, Greek yoghurt and blueberries, bone broth with a little kibble, pumpkin and plain yoghurt, or their usual wet food. Avoid xylitol, chocolate, grapes, raisins, onion and garlic. Need ideas? See all 12 pop recipes.
How does the kibble base work?
The port underneath has three flexible flaps. Kibble and small treats push in easily but are hard to get back out, so they drop out a few at a time as your dog noses and rolls the Ruby around.
Will it tip over and make a mess?
The base is weighted, so the Ruby wobbles back upright instead of rolling onto its side. The pop sits snugly in its seat and a built-in drool tray keeps the melt inside the toy.
Is it easy to clean? Is it dishwasher safe?
Yes. About three turns and the top is off. Rinse both pieces under warm water or put them on the top rack of the dishwasher. More tips in our Help Centre.
Is it tough enough for a big chewer?
The Ruby is made from firm natural rubber built for real chewers. Every dog chews differently, so stay close, especially for the first few sessions, and replace it if you see deep cracks or missing pieces. Faults in the rubber or screw top are covered by our lifetime warranty.
What size is it?
There's one size, made to suit every dog. The Ruby is 9.5cm tall and 9.5cm wide, about the size of your palm, and the Pop Mould is 13 x 13cm.
How long does shipping take?
Every order ships the same day or the next business day, then arrives in 1 to 3 business days with Australia Post. Standard shipping is free on every order. Shipping and returns details.
What if my dog doesn't love it?
The Happy Dog Promise: if your dog doesn't love it within 30 days, we'll refund you in full, even if it's been chewed. Just email hello@heyruby.com.au with your order number, then post it back to us (return postage is at your cost). How the promise works.
Is it safe to leave my dog alone with it?
We recommend supervised play. The Ruby is made from tough natural rubber, but every dog chews differently, so stay close, especially for the first few sessions, and replace it if you see deep cracks or missing pieces. And if it ever fails through a fault, our lifetime warranty has you covered.